While investigating an incident, it may be decided that the issue is not worthy of a incident and will need to be removed from Behavior. You can remove a incident at any time by archiving its record. This keeps the record in Abre's database but removes it from your Abre instance and behavior reports.
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Required Abre Permission
In order to archive an "Office Incident," you must have the "Behavior Administrator" at the building or district level or "System Administrator" permissions enabled.
Archiving an Incident
- Navigate to Behavior
- Open up the incident in question from any tab (Queue, Verification, or Closed)
- Select the "Archive" button in the bottom right-hand corner
- A popup will ask you to confirm the archiving, "Are you sure you want to archive this incident?". Select "Ok" to archive the incident.
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