Troubleshooting Internet Filters for Abre and Mode Access – Abre.io

Abre is a web-based platform that requires an internet connection to access both Abre services and approved third-party systems like Mode Analytics. If you are experiencing issues with dashboards or data loading, it may be due to your district's content filter or firewall blocking necessary resources.

Step 1: Confirm Access to Required Mode Resources

Please ask your district IT team to verify access to the following URLs:

If either of these URLs is blocked or doesn't load, it may prevent embedded Mode dashboards from displaying properly in Abre.

Step 2: Allowlist Required Domains

Ensure the following domains are allowlisted on your district network and any content filters:

Abre Services

abre.com
abre.io
auth.abre.io
abre.zendesk.com (for accessing support)

Mode Analytics (Used for Embedded Dashboards)

mode.com
modeanalytics.com
modesandbox.com
mode.github.io
mode.imgix.net

Why This Matters

If even one of the URLs or domains above is blocked, it may prevent users from:

Viewing dashboards
Accessing third-party data
Authenticating into services
Receiving help through our support site

Additional Consideration - Insights Domain Requests

If you're having trouble accessing a specific dashboard, below are some of the domains/subdomains that are requested from your browser when navigating Insights. This list will continue to evolve, but is a snapshot of what's currently in use.

Need Additional Support?

If you've confirmed that all necessary URLs and domains are accessible but are still experiencing issues, reach out to our team:

Email: support@abre.com

Support Portal: support.abre.io

We're happy to help troubleshoot further!

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